Refund policy

Last updated: September 21, 2026

Every item at Dirtgrub Designs is printed to order specifically for you. Because of this, we're not able to offer returns or exchanges for reasons like ordering the wrong size, changing your mind, or simply not liking how it turned out once it arrives. Please check our size guide before ordering, especially since fit can vary between blanks (Comfort Colors vs. Bella+Canvas, for example).

Defective, Damaged, or Misprinted Items If your item arrives damaged, defective, or with a printing error, we will replace it or refund you, no questions asked. Contact us at contact@dirtgrubdesigns.com within 30 days of delivery with your order number and a photo of the issue, and we'll take care of it.

Wrong Item Received If we sent you the wrong product, let us know within 30 days of delivery and we'll ship the correct item or issue a refund.

Lost or Undelivered Packages If tracking shows your package as lost or it never arrives, contact us and we'll work with the carrier to locate it or send a replacement.

How Refunds Work Approved refunds are issued to your original payment method. Please allow up to 10 business days for the refund to appear, depending on your bank or card issuer.

No Return Address Because orders ship directly from our production partner, please don't mail items back to us without instructions from us first — unreturned items sent without contacting us first cannot be processed.

Questions Email us at contact@dirtgrubdesigns.com and we'll help however we can.